Payments & Transactions

  • Payment in full is required at the conclusion of the consultation

  • Our clinic uses HICAPS, which allows you to claim private health straight away.

  • Unfortunately, we do not accept payment using American Express. All other cards accepted.

1. What is HICAPS?

HICAPS (Health Industry Claims and Payments Service) is a system that allows you to claim eligible health insurance benefits instantly at the time of your appointment.

2. Eligibility and Responsibility

  • You must have a valid and active private health insurance policy with extras cover that includes osteopathy.

  • You are responsible for checking your level of cover, claim limits, and eligibility before using HICAPS.

  • The availability of benefits depends on your individual health fund and policy.

3. Claim Processing

  • HICAPS will process your claim immediately after your consultation.

  • If your health fund covers part of the service, you will only need to pay the “gap” (the difference between the service fee and the health fund rebate).

  • If your claim is declined, or only partially covered, you are responsible for paying the full service fee directly to the clinic.

4. Technical or System Issues

  • While we make every effort to ensure smooth HICAPS processing, technical issues or system downtime may occur.

  • If HICAPS is unavailable, you must pay the full service fee at the time of your appointment. You can then claim reimbursement from your health fund directly.

5. Privacy and Data Security

  • HICAPS transactions are processed securely in accordance with privacy and financial regulations.

  • We do not store your health fund card details.

  • Your personal and health information is handled in line with our [Privacy Policy](link to your privacy policy).

6. No Guarantee of Rebates

  • Rebates are determined solely by your health fund.

  • We cannot guarantee the amount of your rebate, nor accept responsibility if your health fund rejects or limits your claim.

7. Changes to These Terms

We may update these Terms of Service at any time. The latest version will always be available at our clinic or on our website.

Terms of service

Parkdale Vultures Discounted Standard Consultations (T&C):

The Parkdale Vultures Standard Consultation is a 30-minute standard consultation at a discounted rate.

This consult is only available for current and active players who are registered to play for the Parkdale Vultures Football Club. Upon booking, you accept that you meet these requirements. By booking this type of consultation, you accept to having your name cross-checked with the most up-to-date Parkdale Vultures Football Club player registration list.

If booking this consult and it is found that you do not meet these requirements, Perform Osteo will require payment to be made to the same value as a ‘standard return consultation’; if Perform Osteo identifies you do not meet the requirements before your consultation you accept to being contacted via phone, sms or email to re-book under the full price consultation.

Perform Osteo reserves the right to refuse this discount at any time for any reason, if they are not convinced of the individuals registration status at the Parkdale Vultures Football Club.

The Sixth Principle Initial Consultation Discount (T&C):

Upon making an initial patient consultation, paying members of ‘The Sixth Principle’ gym will have the option to declare their membership status. This will entitle them to a single 15% discount to their first initial patient consultation. Perform Osteo reserves the right to refuse this discount at any time for any reason, if they are not convinced of the individual’s membership status.